FAQ

Tips for Manufacturers

  • How to provide import data

    • Descriptions: ask for the template via info@medipim.be 
    • Images: always include the CNK reference in the name of the jpg or the png file. For example: Name-3787918-nl-fr-en
    • Price lists: send us an excel file with the CNK code, the VAT rating, de pharmacy price (VAT excluded) and the public price (VAT included)
    • Ohter data: always provide the data in an excel file, include a column with the CNK code and avoid formatting, bullet points and semicolons
  • How to upload images

    How to upload images

    Before uploading images, make sure they meet the requirements listed below

    • In Medipim: open the tab Media
    • Click on Add Media > Upload media
    • Select files
    • Upload feedback:
      • Green: upload was successful
      • Red: upload cancelled because the image does not meet the requirements
    • Click on ‘Upadate All’ to publish the images
      • Select NL and FR
      • Publish: yes
      • Select Packshot or Productshot according to the image
      • Click ‘Update and continue’
      • Repeat for all the uploaded images

    Requirements

    We only allow .jpg, .png of .pdf files.

    Warning: .png files are not optimised for website/webshop applications, we strongly advise to use .jpg files as preferred photo type.

    General Advice

    By building file names following a structured pattern while uploading, you can automatically link these media files to the products. An optimal file name could be for example: 1234567-pa-en-fr.jpg

    The parameters mentioned below are taken into account:

    • CNK number (ex: 1234567)
    • Languages for which the image is applied (for example: en-fr-en-it-es)
    • No spaces or special characters

    Pack Shots

    A pack shot is a picture of the packaging.
    Product Media must meet at least the following technical requirements:

    • at least 1500x1500 pixels in size
    • square image (no rectangle images)
    • white background
    • JPEG format

    Don’t use &é”’(§è!çà) and avoid spaces and points in the naming of the file.

    Product Shots

    A product shot is a picture of the content of a packaging. (pill, tablet, brace, …)

    Product Media must meet at least the following technical conditions:

    • at least 1500x1500 pixels in size
    • square image
    • JPEG format

    Don’t use &é”’(§è!çà) and avoid spaces and points in the naming of the file.

    Frontal Shots

    A frontal shot is a picture of the content WITHOUT a white background. These images are mainly used on touchscreens in pharmacies.

    Product Media must meet at least the following technical conditions:

    • at least 1500x1500 pixels in size
    • square image
    • PNG format without white background

    Don’t use &é”’(§è!çà) and avoid spaces and points in the naming of the file.

    Brochures

    The brochures have to be uploaded in PDF format and the maximum size is 20MB.
    Don’t use &é”’(§è!çà) and avoid spaces and points in the naming of the file.

  • How to upload brochures

    You can attach a pdf document to a product page:

    • go to the product page
    • click on update and select Media
    • click on Add media and select Upload media
    • click on Select files and select the pdf file on your computer
    • click on Update
    • fill out the form 
    • Save

    TIP: link the brochure to several products by adding them in the field ‘Products’ at the top of the form

  • How to upload a video

    You cannot upload video files, but you can publish vimeo or youtube videos by linking the url to the product:

    • go to the product page
    • click on Update and select Media
    • click on Add media and select Create link 
    • paste the video link in the URL field
    • fill out the rest of the form
    • click on Create

    TIP: link the video to several products by adding them in the field ‘Products’ at the top of the form

  • The image upload failed

    Does your image meet all the requirements? See ‘How to upload images’. Is the image a jpg file? Is the image larger than 1500x1500 pixels?

  • How can I check which products have descriptions and which don’t?

    Export your product list: 

    • go to the tab Products
    • click on Export (top right)
    • select ‘Excel 2007’
    • download the file
    • open the file in excel
    • sheet 1 contains all your active products with their unique reference
    • sheet 4 contains all the descriptions
    • use VLOOKUP to analyse which products have no descriptions
    • repeat these steps for the other languages on the platform if available.
  • How is the order of the pictures determined?

    Three types of pictures are defined in Medipim, which are published in this order: 

    1st place: packshots (used on webshops)

    2nd place: product shots (used on webshops)

    3rd place: frontals (used on touchscreens and dispensers) 

    For each type, the most recently uploaded or updated image is shown. 

    TIP: It is possible to manipulate the system. Define an image as packshot and make a modification to trick the system into considering it the most recently updated picture. 

  • How to delete images

    Images cannot be deleted. You can remove images from a product file by setting the status to published NO

    • click on the image
    • click on the icon for settings en choose Update
    • change the status to Published NO
  • How to add a description

    • go to the product page
    • click on Update and select Create description
    • fill out the form:
      • source: select your company
      • target groups: do not modify
      • languages: select the language. For Belgium always select Dutch (NL) and French (FR).
      • type: select a type in the drop down list
      • content: fill in the description. For Belgium always add a Dutch (NL) and a French (FR) description.
      • click on Create

    TIP: do you need to add descriptions to a large amount of products? Contact us to avoid manual input.

  • How to modify a description

    • go to the product page
    • go to the description you need to modify
    • click on the settings icon on the top right hand of the description field
    • click on Update
    • modify the description
    • click on Update
    • do not forget the other languages if available

    TIP: do you need to modify descriptions for a large amount of products? Contact us to avoid having to do this manually.

  • How to delete a description

    • go to the product page
    • go to the description you need to modify
    • click on the settings icon on the top right hand of the description field
    • click on Update
    • click on the button Delete
    • click on OK
    • do not forget the other languages if available

    TIP: do you need to delete the descriptions of a large amount of products? Contact us to avoid having to do this manually.

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