FAQ
Tips for Manufacturers
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How to delete a description?
- go to the product page
- go to the description you need to modify
- click on the settings icon on the top right hand of the description field
- click on Update
- click on the button Delete
- click on OK
- do not forget the other languages if available
TIP: do you need to delete the descriptions of a large amount of products? Contact us to avoid having to do this manually.
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How to provide import data?
- Descriptions: ask for the template via info@medipim.com
- Images: always include the product code (e.g. EAN) in the name of the jpg or the png file. For example: ProductName-EAN3282770149319-nl-fr-en
- Price lists: send us an excel file with the product code, the VAT rating, de pharmacy price (VAT excluded) and the public price (VAT included)
- Ohter data
- always provide the data in an excel file
- include a column with the product code
- avoid formatting, bullet points and semicolons
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How to upload images
Before uploading images, make sure they meet the listed requirements
- in Medipim: open the tab Media
- click on Add Media > Upload media
- select files
- upload feedback:
- green: upload was successful
- red: upload cancelled because the image does not meet the requirements
- click on ‘Update All’ to publish the images
- select the language
- publish: yes
- select Packshot / Productshot according to the image
- click ‘Update and continue’
- repeat for all the uploaded images
Our content team is always available to help you upload images.
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How to upload brochures
You can attach a pdf document to a product page:
- go to the product page
- click on update and select Media
- click on Add media and select Upload media
- click on Select files and select the pdf file on your computer
- click on Update
- fill out the form
- save
TIP: link the brochure to several products by adding them in the field ‘Products’ at the top of the form
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How to upload a video
You cannot upload video files, but you can publish vimeo or youtube videos by linking the url to the product:
- go to the product page
- click on Update and select Media
- click on Add media and select Create link
- paste the video link in the URL field
- fill out the rest of the form
- click on Create
TIP: link the video to several products by adding them in the field ‘Products’ at the top of the form
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The image upload failed
Does your image meet all the requirements? See ‘How to upload images’. Is the image a jpg file? Is the image larger than 1500x1500 pixels?
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How to delete images
Images cannot be deleted. You can remove images from a product file by setting the status to published NO
- click on the image
- click on the icon for settings en choose Update
- change the status to Published NO
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How to add a description
- go to the product page
- click on Update and select Create description
- fill out the form:
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- source: select your company
- target groups: do not modify
- languages: select the language. For Belgium always select Dutch (NL) and French (FR).
- type: select a type in the drop down list
- content: fill in the description. For Belgium always add a Dutch (NL) and a French (FR) description.
- click on Create
TIP: do you need to add descriptions to a large amount of products? Contact us to avoid manual input.
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How to edit a description?
- go to the product page
- go to the description you need to modify
- click on the settings icon on the top right hand of the description field
- click on Update
- modify the description
- click on Update
- do not forget the other languages if available
TIP: do you need to modify descriptions for a large amount of products? Contact us to avoid having to do this manually.