FAQ

Tips for Manufacturers

• How to upload a video

  You cannot upload video files, but you can publish vimeo or youtube videos by linking the url to the product:

  • go to the product page
  • click on Update and select Media
  • click on Add media and select Create link 
  • paste the video link in the URL field
  • fill out the rest of the form
  • click on Create

  TIP: link the video to several products by adding them in the field ‘Products’ at the top of the form

• The image upload failed

  Does your image meet all the requirements? See ‘How to upload images’. Is the image a jpg file? Is the image larger than 1500x1500 pixels?

• How to delete images

  Images cannot be deleted. You can remove images from a product file by setting the status to published NO

  • click on the image
  • click on the icon for settings en choose Update
  • change the status to Published NO

• How to add a description

  • go to the product page
  • click on Update and select Create description
  • fill out the form:
  • • source: select your company
    • target groups: do not modify
    • languages: select the language. For Belgium always select Dutch (NL) and French (FR).
    • type: select a type in the drop down list
    • content: fill in the description. For Belgium always add a Dutch (NL) and a French (FR) description.
    • click on Create

  TIP: do you need to add descriptions to a large amount of products? Contact us to avoid manual input.

• How to edit a description?

  • go to the product page
  • go to the description you need to modify
  • click on the settings icon on the top right hand of the description field
  • click on Update
  • modify the description
  • click on Update
  • do not forget the other languages if available

  TIP: do you need to modify descriptions for a large amount of products? Contact us to avoid having to do this manually.

• How to delete a description?

  • go to the product page
  • go to the description you need to modify
  • click on the settings icon on the top right hand of the description field
  • click on Update
  • click on the button Delete
  • click on OK
  • do not forget the other languages if available

  TIP: do you need to delete the descriptions of a large amount of products? Contact us to avoid having to do this manually.

• How to provide import data?

  • Descriptions: ask for the template via info@medipim.com 
  • Images: always include the product code (e.g. EAN) in the name of the jpg or the png file. For example: ProductName-EAN3282770149319-nl-fr-en
  • Price lists: send us an excel file with the product code, the VAT rating, de pharmacy price (VAT excluded) and the public price (VAT included)
  • Ohter data
  • always provide the data in an excel file
  • include a column with the product code
  • avoid formatting, bullet points and semicolons

• How to upload images

  How to upload images

  Before uploading images, make sure they meet the listed requirements

  • In Medipim: open the tab Media
  • Click on Add Media > Upload media
  • Select files
  • Upload feedback:
    • Green: upload was successful
    • Red: upload cancelled because the image does not meet the requirements
  • Click on ‘Upadate All’ to publish the images
    • Select the language
    • Publish: yes
    • Select Packshot / Productshot according to the image
    • Click ‘Update and continue’
    • Repeat for all the uploaded images

  Our content team is always available to help you upload images.

• How to upload brochures

  You can attach a pdf document to a product page:

  • go to the product page
  • click on update and select Media
  • click on Add media and select Upload media
  • click on Select files and select the pdf file on your computer
  • click on Update
  • fill out the form 
  • Save

  TIP: link the brochure to several products by adding them in the field ‘Products’ at the top of the form