FAQ

Tips for Manufacturers

• How to upload images

  How to upload images

  Before uploading images, make sure they meet the requirements listed below

  • In Medipim: open the tab Media
  • Click on Add Media > Upload media
  • Select files
  • Upload feedback:
    • Green: upload was successful
    • Red: upload cancelled because the image does not meet the requirements
  • Click on ‘Upadate All’ to publish the images
    • Select the language
    • Publish: yes
    • Select Packshot or Productshot according to the image
    • Click ‘Update and continue’
    • Repeat for all the uploaded images

  Requirements

  We only allow .jpg, .png of .pdf files.

  Warning: always use .jpg files as preferred photo type. Png files are only suitable for the frontal shots which are used for the touchscreens.

  General Advice

  By building file names following a structured pattern while uploading, you can automatically link these media files to the products. An optimal file name could be for example: 1234567-pa-en-fr.jpg

  The parameters mentioned below are taken into account:

  • CNK number (ex: 1234567)
  • Languages for which the image is applied (for example: en-fr-en-it-es)
  • No spaces or special characters : don’t use &é”’(§è!çà) and avoid spaces and points in the naming of the file.
  • The image type:
    • Packshot: -pa-
    • Product shot: -pr-
    • Frontal shot: -fr-
    • Lifestyle image: -ls-

  Pack Shots

  A pack shot is a picture of the packaging. The image file must meet the following technical requirements:

  • at least 1500x1500 pixels in size
  • square image (no rectangle images)
  • white background
  • JPEG format

  Product Shots

  A product shot is a picture of the content of a packaging. (pill, tablet, brace, …). The image file must meet the following technical requirements:

  • at least 1500x1500 pixels in size
  • square image
  • white background
  • JPEG format

  Lifestyle image

  A lifestyle image contains more than the product or its packaging. E.g.: a coloured background, text, or other marketing elements. The image file must meet the following technical requirements:

  • at least 1500x1500 pixels in size
  • square image (no rectangle images)
  • JPEG format

  Frontal Shots

  A frontal shot is a picture of the product on a transparent background. These images are mainly used for touchscreens in pharmacies. The image file must meet the following technical requirements:

  • at least 1500x1500 pixels in size
  • square image
  • transparent backgrouns
  • PNG format

  Brochures

  The brochures have to be uploaded in PDF format and the maximum size is 20MB.
  Don’t use &é”’(§è!çà) and avoid spaces and points in the naming of the file.

• How to upload brochures

  You can attach a pdf document to a product page:

  • go to the product page
  • click on update and select Media
  • click on Add media and select Upload media
  • click on Select files and select the pdf file on your computer
  • click on Update
  • fill out the form 
  • Save

  TIP: link the brochure to several products by adding them in the field ‘Products’ at the top of the form

• How to upload a video

  You cannot upload video files, but you can publish vimeo or youtube videos by linking the url to the product:

  • go to the product page
  • click on Update and select Media
  • click on Add media and select Create link 
  • paste the video link in the URL field
  • fill out the rest of the form
  • click on Create

  TIP: link the video to several products by adding them in the field ‘Products’ at the top of the form

• The image upload failed

  Does your image meet all the requirements? See ‘How to upload images’. Is the image a jpg file? Is the image larger than 1500x1500 pixels?

• How to delete images

  Images cannot be deleted. You can remove images from a product file by setting the status to published NO

  • click on the image
  • click on the icon for settings en choose Update
  • change the status to Published NO

• How to add a description

  • go to the product page
  • click on Update and select Create description
  • fill out the form:
  • • source: select your company
    • target groups: do not modify
    • languages: select the language. For Belgium always select Dutch (NL) and French (FR).
    • type: select a type in the drop down list
    • content: fill in the description. For Belgium always add a Dutch (NL) and a French (FR) description.
    • click on Create

  TIP: do you need to add descriptions to a large amount of products? Contact us to avoid manual input.

• How to modify a description

  • go to the product page
  • go to the description you need to modify
  • click on the settings icon on the top right hand of the description field
  • click on Update
  • modify the description
  • click on Update
  • do not forget the other languages if available

  TIP: do you need to modify descriptions for a large amount of products? Contact us to avoid having to do this manually.

• How to delete a description

  • go to the product page
  • go to the description you need to modify
  • click on the settings icon on the top right hand of the description field
  • click on Update
  • click on the button Delete
  • click on OK
  • do not forget the other languages if available

  TIP: do you need to delete the descriptions of a large amount of products? Contact us to avoid having to do this manually.

• How to provide import data

  • Descriptions: ask for the template via info@medipim.be 
  • Images: always include the CNK reference in the name of the jpg or the png file. For example: Name-3787918-nl-fr-en
  • Price lists: send us an excel file with the CNK code, the VAT rating, de pharmacy price (VAT excluded) and the public price (VAT included)
  • Ohter data: always provide the data in an excel file, include a column with the CNK code and avoid formatting, bullet points and semicolons