This Privacy Policy is based on Article 13 of the General Data Protection Regulation and sets out the company's rights and obligations in relation to external individuals whose personal data it processes, mainly in the context of online sales and marketing of goods and services.
This “Privacy Policy” governs the processing of your personal data by the data controller: Medipim BV, Eigenlostraat 1, 9100 Sint-Niklaas, BE0545.879.079 (hereinafter: Medipim).
Please read this Privacy Policy carefully. It contains essential information about how your personal data is processed and which cookies are used. By sharing your personal data on our website www.medipim.com, contacting us by email or telephone, or sending us a question or complaint, you confirm that you have read this Privacy Policy and expressly agree to its contents.
01
What data we process about you
1.1. In the course of its activities, Medipim processes your Personal Data. This includes:
Category 1, based on cookies: your IP address and details about your visit to our website: browsing behaviour and source via Google Analytics
Category 2, when you register or use one of the forms on our website: your first and last name, possibly your company name and VAT number, address details, your email address and any other data you provide in a free-text field;
Category 3, when you call or email us: your email address and/or telephone number, as well as any details you choose to provide;
Category 4, when you subscribe to our newsletter: your email address;
Category 5, when you place an order: your first and last name, possibly your company name and VAT number, address details and your email address.
1.2. Medipim may collect your Personal Data in various ways:
a. through your registration and use of the website;
b. our website uses cookies and similar technologies to collect some personal data. For the provisions on the use of cookies, see Article 7.
02
What we use your personal data for
2.1. General purposes:
Medipim will use your Personal Data only for:
Category 1: operating and improving our website and including Personal Data in anonymous statistics from which the identity of specific individuals or companies cannot be determined, on the legal basis of your explicit prior consent on your first visit to our website;
Categories 2 and 3: responding to your question, on the legal basis of your explicit prior consent online and our legitimate interest in the case of telephone contact;
Categories 2, 3 and 4: direct marketing, newsletters, offers and promotions by Medipim itself, on the legal basis of our legitimate interest in relation to existing customers or your explicit prior consent if you are not yet a Medipim customer. You can indicate at any time that you no longer wish to receive our newsletters by using the opt-out option in our newsletters or by contacting us directly by email or telephone;
Category 5: delivering and invoicing products or services you have ordered, on the legal basis of performing a contract you requested and for which processing your Personal Data is necessary because required by law or because Medipim has a legitimate interest in doing so.
2.2. Direct marketing:
We also use your personal data for direct marketing, but only if you give us your express consent (“opt-in”) or if you are one of our existing customers. You can withdraw your consent to direct marketing at any time, free of charge and without giving a reason. All our emails contain an unsubscribe link at the bottom.
03
How we share your data with third parties
We do not pass on your Personal Data to third parties without your prior consent.
If we ever discontinue or transfer our activities to someone else, for example because we become insolvent or sell our business, this may mean that your Personal Data is transferred to third parties that take over all or part of our activities. In that case, Medipim will inform you in advance wherever possible, but you understand that this may not be technically or commercially feasible in all circumstances.
In rare cases, we may be required to disclose Personal Data pursuant to a court order or to comply with other mandatory laws or regulations. We will do our best to inform you in advance unless legal reasons prevent us from doing so.
04
How long we keep your personal data
We keep your Personal Data (first name, surname and work email address) for as long as you are a customer and it is necessary for your subscription, and for a maximum of five years thereafter. We must retain your invoicing data for at least seven years after the date of the last invoice for legal reasons. If you subscribe to the newsletter, we will keep your email address for one year or until you unsubscribe.
05
Your rights
You have the right to access your personal data and find out how we use it at any time, free of charge. You have the right to ask us to correct, supplement or delete your personal data. In certain cases listed in the GDPR, you may also ask us to restrict the processing of your Personal Data. You have the right to object to the processing of your personal data if you have serious and legitimate reasons that outweigh our need to process it. You always have the right to object to the use of personal data for direct marketing, without giving a reason. You have the right to request your Personal Data in a digital, readable format and/or to have it transferred to another service provider of your choice. Where our processing is based on your prior consent, you have the right to withdraw that consent.
You can exercise your rights by emailing info@medipim.be or writing to Eigenlostraat 1, 9100 Sint-Niklaas, Belgium. You have the right to lodge a complaint with the Belgian Data Protection Authority:
You may also bring a claim for damages before the civil courts, where applicable.
06
How we protect your personal data
We have taken appropriate technical and organisational security measures to protect your personal data. Medipim cannot be held liable for any direct or indirect damage resulting from the incorrect or unlawful use of personal data by a third party.
07
Cookies
Our website uses cookies and similar technologies. This helps us provide you with a better experience when you visit our website and also enables us to optimise it. Without your prior consent, we only place strictly functional cookies that are necessary for our website to work properly. We ask for your consent first for all other cookies. The cookie list below provides an overview of the cookies used by our website.
Cookie list
A cookie is a small text file containing data that a website wants to store on your device when you visit it, so it can remember information about you, such as your language preference or login details. These cookies are set by us and are called first-party cookies. We also use third-party cookies, which are cookies from a domain other than the one you are visiting. We use cookies and other tracking technologies for the following purposes:
Strictly necessary cookies
These cookies do not store personally identifiable information, but are necessary for our website to work and therefore cannot be switched off. In most cases, these cookies are used only when you request a service, for example to record your privacy settings, log in to our website or fill in a form. You can configure your browser to block these cookies or alert you to them, but some parts of our website will then not work.
Performance cookies
These cookies enable us to count visitors and identify where they came from so we can analyse and improve our website's performance. They help us understand which pages are most and least popular and how visitors move around the site. All information collected by these cookies is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you visited our website.
Functional cookies
These cookies enable our website to provide additional features and personal settings. They may be set by us or by third-party service providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not work properly.
Marketing cookies
These cookies may be set on our website by our advertisers. They may use them to build a profile of your interests and show you relevant adverts on other websites. They do not store direct personal information, but are based on unique identifiers for your browser and internet device. If you do not allow these cookies, you will see fewer targeted adverts.
If you find that other cookies are being placed through our website, please notify us immediately so we can make the necessary changes.
We provide as much information as possible about cookies placed by third parties. If you would like to know more, please see the privacy notices on the respective third-party websites. Please note that we have no influence over the content of those notices or the content of third-party cookies.
The first time you visit our website, you will be asked to accept our cookies. You can manage your choices yourself at any time afterwards. If you have any further questions or comments about the processing of your Personal Data, contact us by email at info@medipim.be or by post at Eigenlostraat 1, 9100 Sint-Niklaas, Belgium.